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Service/Treatment Exclusions

Conditions we do not currently provide care for

Our providers can help with many common issues, with the following exceptions. Depending on the severity of your condition, we may suggest calling your in-person doctor or visiting an urgent care clinic or emergency room.

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  • Emergency situations (broken bones, significant bleeding, heart attack, suicidal thinking)
     

  • Sexually transmitted diseases (STDs) – prescription refills are available for some conditions

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  • Urinary tract infections in females under 18 years of age
     

  • Routine care for diabetes (Type 1)
     

  • Severe cases of diabetes (Type 2)
     

  • Severe cases of high blood pressure
     

  • HIV (PrEP)
     

  • Erectile dysfunction
     

  • Symptomatic heart disease (heart failure, cardiac arrhythmias, and end organ disease)
     

  • Psychiatric conditions requiring intensive management (bipolar disorder, schizophrenia)
     

  • ADHD
     

  • FMLA/requests to complete paperwork

Medications we are unable to prescribe

  • DEA-controlled medications (including ADHD stimulant
    medications and anti-anxiety benzodiazepines)
     

  • Lifestyle medication (medications for erectile dysfunction (ED) or hair loss.
     

  • Detox medications (e.g., Suboxone, Methadone)

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  • Medications that require regular lab work and monitoring when lab work is not present for review during the appointments
     

  • Medications that have the potential for abuse (e.g., pseudoephedrine, some muscle relaxants*)
     

  • Sleep medications
     

  • Medicinal marijuana
     

  • Antivirals for COVID treatment (Paxlovid or Molnupiravir)
     

*Prescriptions are at the physician’s discretion and are only available for certain types of muscle relaxants for treatment of an acute condition for a maximum of 5 days with no refills.

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